Terms and Conditions

1. Introduction

1.1 www.twelvebeauty.com (the “Website”) is owned and operated by DR. PEDRO CATALÁ SKINCARE S.L. (trading as Twelve Beauty), C.I.F. number: B42619346. (the “Company”, “we”, “us” and “our”). Our registered office is C/ Santisima Trinidad, 8, 03760 Ondara, Spain.

1.2 These are the terms and conditions (“Terms”) which govern your interaction with our Website and related services (including any applications which allow you to buy our products from us on mobile devices) (“Services”). In particular (but without limitation) these Terms apply to any invitation to treat, offer, sale and purchase of any products on our Website (“Products”). Please read these terms and conditions carefully before using the Website or ordering any Products. By using our Website, you agree to be bound by these terms and conditions.

1.3 These terms and conditions should be read alongside, and apply in addition to, our Privacy Policy which contains important information regarding how we use your personal data.

1.4 We reserve the right to change these terms and conditions from time to time by updating the version generally available on the Website. By accepting these terms and conditions you undertake to check, prior to each use of the Website, for any changes to these terms and conditions. Your continued use of the Website, after any such changes to these terms and conditions, will constitute your acceptance of these terms and conditions as amended.

1.5 You can contact us at info@twelvebeauty.com

2. Object

The purpose of these Terms and Conditions of Purchase is the provision by DR PEDRO CATALA SKINCARE SLU of the products offered in its Online Store, in exchange for financial compensation.

3. Entry into force

3.1. These Terms and Conditions, together with your order confirmation, constitute the contract between DR PEDRO CATALÁ SKINCARE SLU and the Customer for the supply of products. No other terms and conditions shall apply.

3.2. The Customer shall be deemed to agree to the general conditions set forth in this document from the moment they confirm that they have read and accepted these Terms and Conditions.

4. Accuracy of Content

DR PEDRO CATALA SKINCARE SLU makes every necessary effort to ensure that the information published on its website is accurate, up to date, and free from errors. However, we do not guarantee that the content, product descriptions, prices, or any other information available on the website is complete, reliable, or error-free.

We reserve the right to correct any errors, inaccuracies, or omissions, as well as to modify or update the information at any time without prior notice. Such corrections may relate to product availability, pricing, or other content-related aspects. If any inaccuracy affects an order you have placed, we will contact you to inform you of the issue and offer you options in accordance with applicable law.

5. Placing an Order

5.1 To place an order, the Customer must be at least 18 years old.

5.2 The Customer must complete the entire purchase process and make payment using any of the methods provided on the website.
5.3 When the Customer places an order, we will send an order number by email.

5.4 By placing an order, the Customer is making an offer to purchase the selected products in accordance with these Terms and Conditions. DR PEDRO CATALÁ SKINCARE SLU may accept or reject this offer.

5.5 If we accept the order, we will notify the Customer of our acceptance by issuing an order confirmation. We will send the order confirmation by email, provided that the Customer has given us their email address in their personal data form. If we are unable to accept the order, we will contact the Customer using any of the contact methods they provided with the order.

5.6 While we will make every effort to supply the products listed in the order confirmation, there may be occasions where it is not possible to supply such products, for example, if they are out of stock. In these cases, we will contact the Customer to inform them and may suggest alternative products that they might wish to purchase. If the Customer does not accept our suggestions, we will cancel the order in relation to the unavailable products and refund any amounts paid for them. The refund of such amounts will be the limit of our liability to the Customer in the event that we are unable to supply the requested products. On rare occasions, the prices of products shown in our Online Stores may be incorrectly stated and show a lower price due to an error. Should this occur and if we have already confirmed the order, we will contact the Customer immediately to issue a new order confirmation with the correct price. If the correct price is significantly higher, the Customer may cancel the order and we will refund any amount already paid.

6. Product information

The products offered in our online store include a photograph and the essential characteristics of each item. The color of the product as seen in the photograph is not binding. The product is identified by the characteristics described.

7. Prices

7.1. The price of each product will be clearly stated on the website. The price and conditions of the products offered may vary, but in any case, the price and conditions in effect at the time the Customer places the order will always apply.

7.2. We reserve the right to charge for the order from the moment it is received.

7.3. Prices are displayed in EUR, GBP, and USD depending on the country.

7.4. We reserve the right to modify our prices at any time. However, we are committed to applying the rates in effect as indicated on the website at the time the Customer places the order.

8.1 Payment Methods and Order Execution

8.1 The Customer may pay for their order using any of the following methods. During the checkout process, the Customer must indicate their preferred payment method:

Credit Card – VISA, MASTERCARD, or AMERICAN EXPRESS

All operations involving the transmission of personal or banking data are carried out in a secure environment, using a server based on standard SSL (Secure Sockets Layer) security technology. All information transmitted to us is encrypted across the network.

Additionally, credit card details are entered directly on the bank’s website via the POS (Point of Sale Terminal) and are neither entered nor stored on any DR PEDRO CATALA SKINCARE SLU server.

When paying with VISA, MASTERCARD, or AMERICAN EXPRESS, the following information will always be requested: card number, expiration date, and a Validation Code corresponding to the last three digits printed in italics on the back of your VISA, MASTERCARD, or AMERICAN EXPRESS card. This provides an additional guarantee of transaction security.

PAYPAL, GOOGLE PAY, or APPLE PAY

These methods allow users to send payments online securely and conveniently. PayPal’s network is based on the existing financial infrastructure of bank accounts and credit cards to create a global, real-time payment solution. PayPal, Google Pay, and Apple Pay are especially suited for those who prefer alternatives to traditional payment mechanisms.

8.2 If the amount of a purchase has been fraudulently or improperly charged using a payment card number, the cardholder may demand the immediate cancellation of the charge. In such a case, the corresponding debit and credit entries in the accounts of both the provider and the cardholder will be made as soon as possible.

8.3 However, if the purchase was indeed made by the cardholder and the refund request is not a result of exercising the right of withdrawal or termination—and the cardholder has unduly demanded the cancellation of the corresponding charge—they shall be liable to DR PEDRO CATALÁ SKINCARE SLU for compensation of any damages and losses incurred as a result of such cancellation.

8.4 We reserve the right to cancel your purchase without prior notice.

9. Delivery and Shipping Costs

9.1 DR PEDRO CATALA SKINCARE SLU will deliver orders within a maximum of 72 hours within mainland Spain (Península Ibérica). If an item is out of stock at the time of placing the order, DR PEDRO CATALA SKINCARE SLU will inform the Customer and confirm the date on which the item will be available again.

If a reserved (pre-ordered) product is included in the order, the entire order will be shipped together once the reserved item is back in stock (usually within no more than 15 days).

9.2 No shipments will be made to Ecuador, China, Russia or Ukraine.

9.3 Shipping costs by destination:

  • Spain (Mainland and Balearic Islands): Up to 72 hours: €4.90. Free shipping on orders over €30.

  • Ceuta, Melilla, and Canary Islands: 72 hours: €19.00. Free shipping on orders over €100.

  • Europe: Up to 7 days: €9.90. Free shipping on orders over €50.

  • UK: Up to 7 days: £19.95. Free shipping on orders over £100.

  • Rest of the world: Up to 7 days: $14.90. Free shipping on orders over $100.

9.4 Deliveries will be made via courier services (e.g., CORREOS EXPRESS, DHL, FedEx, etc.). If the Customer wishes to send the product(s) to an address different from their own (so another person can receive the package), this must be indicated during the checkout process. In some cases, the courier company may contact the Customer via SMS or email with updates regarding the delivery process.

10. Right of Withdrawal, Returns, and Claims

10.1 The purchaser shall have a minimum period of fourteen (14) calendar days to withdraw from the purchase, starting from the day the Customer receives the product, without penalty and without the need to provide any reason. The exercise of the right of withdrawal must be made by written notification to the email address: info@twelvebeauty.com.

10.2 Products must be returned unopened and in their original box/packaging.

10.3 The Customer shall bear the return shipping costs. We are not responsible for any loss or damage during transit.

10.4 When placing an order, the Customer agrees to sign the delivery receipt provided by the courier, where they may include any observations they deem necessary. By signing the delivery receipt, the Customer acknowledges having received the number of parcels indicated therein. If the Customer notices damaged products or missing items, they must submit a claim within a maximum of 5 days by emailing hello@twelvebeauty.com.

10.5 The Customer must return or deliver the product directly to DR PEDRO CATALA SKINCARE SLU at the following address: C/SANTISIMA TRINIDAD, 8, 03760 ONDARA (Alicante) (Spain) without undue delay and, in any case, within a maximum period of fourteen (14) calendar days from the date on which the right of withdrawal is formally exercised. The deadline shall be deemed met if the Customer returns the product before the period has expired.

11. Refund of Payment

11.1 The refund of the amounts received from the Customer will be made using the same payment method used by the Customer, unless otherwise expressly agreed.

11.2 DR PEDRO CATALÁ SKINCARE SLU may withhold the refund until the product subject to the withdrawal has been received, or until the Customer provides proof of return of the same, whichever condition is met first.

11. Online skin consultations

We offer our clients a skin consultation and product recommendation service and we are happy to answer any skincare related questions. However, all our advice is intended for informational purposes only. It is not a substitute for professional medical advice, diagnosis or treatment.

12. Customer reviews

All reviews submitted by Customers are monitored by the marketing team. If any reviews received violate the law, ethics, or moral standards (e.g., abusive advertising, defamation, insults, off-topic comments), DR PEDRO CATALA SKINCARE SLU reserves the right to reject or modify such reviews.

13. Personal data protection

The personal data that the Customer must provide is essential for processing orders and issuing invoices. The absence of such data will result in the automatic cancellation of the orders. By registering on the website, the Customer agrees to provide valid personal data, which enables the provision of the service by DR PEDRO CATALA SKINCARE SLU and the proper identification of the registered Customer, as well as the sending of information and advertising about the various products and offers that DR PEDRO CATALA SKINCARE SLU may feature on its websites.

14. Ownership of rights

14.1 All rights, including copyright, in this website are owned by or licensed to DR. PEDRO CATALÁ SKINCARE S.L.. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission.

14.2 You may not modify, distribute or repost anything on this website for any purpose.

15. General Provisions

15.1 A failure by TWELVE BEAUTY to exercise or to delay in exercising a right provided by the present Terms and Conditions does not constitute a waiver of the right, nor a waiver of other rights. No single partial exercise of a right under the present Terms and Conditions shall prevent any further exercise of the right or the exercise of any other right.

15.2 TWELVE BEAUTY may not be held responsible for any failure to perform an obligation of the present Terms and Conditions in the case of force majeure or in any circumstances beyond its reasonable control such as, but not limited to, fire, flood, act of God, governmental regulations, strikes, riots or the like, or shortages of supplies.

15.3 The present Terms and Conditions and all matters arising from or connected with them shall be governed by Spanish law.