Any order made to private customers to TWELVE on is subject with no limitations to the present Terms and Conditions. Private customers are hereby defined as private individuals who restrict the usage of TWELVE skincare products to their own personal needs or those of their family and friends.


1.1. All available products are displayed on the corresponding page of unless indicated as being out of stock.

1.2. Individual prices listed on include VAT and any other applicable UK takes and duties.


Orders placed directly on are processed for major credit cards using PayPal secure payment facilities.


3.1. Orders are generally processed and shipped within two working days after the reception on

3.2. All orders are dispatched via Royal Mail.


4.1. If you would like to return an item that you have bought from us, you may do so at any point up to 28 days from when it was delivered. We accept all goods back as long as the product has not been opened and is in a re-saleable condition; for example, the item must have all its packaging and tamper seals intact. Please contact us to advise us that you wish to return the item and return to the address on the back of the invoice.

4.2. All returned parcels need to be identified with a return number, which must be requested by electronic mail from This request must mention the invoice number of the original order. The date at which TWELVE BEAUTY receives a request for a return number via electronic mail is deemed to be the date of the notification of return. TWELVE BEAUTY will not accept any parcel sent without a return number nor any parcel returned postage due. Returned parcels must be addressed to TWELVE BEAUTY, Universal House, 88-94 Wentworth Street, unit 10.Confidentiality

4.3. No customer details submitted in the checkout section of are shared or passed to any third party with the exception of companies used by TWELVE BEAUTY for the processing and dispatching of orders. Contact information and addresses are used only in processing orders. TWELVE BEAUTY strictly conforms to laws applicable to the confidentiality of personal data.

4.4. In conformity with UK law related to protection of personal data provided on-line, customers of TWELVE BEAUTY may have access to their personal data which they may modify or delete. Such requests must be sent by post to TWELVE BEAUTY, Universal House, 88-94 Wentworth Street, unit 10.


Unfortunately, we are unable to offer product exchanges at this time, should you wish to exchange your item for another product, please arrange a return for the unwanted item and place an order online for the product you would like to buy.


Should an item arrive damaged, please contact us within 5 working days of delivery and we will be able to assist you. We regret that we are unable to acknowledge claims for damage should we be informed outside of this time scale.


7.1. TWELVE BEAUTY reserves the right to amend the present Terms and Conditions at any time with a new version of Terms and Conditions published on their website at The Terms and Conditions applicable to any order are those published on at the date of the order

7.2. A failure by TWELVE BEAUTY to exercise or to delay in exercising a right provided by the present Terms and Conditions does not constitute a waiver of the right, nor a waiver of other rights. No single partial exercise of a right under the present Terms and Conditions shall prevent any further exercise of the right or the exercise of any other right.

7.3. TWELVE BEAUTY may not be held responsible for any failure to perform an obligation of the present Terms and Conditions in the case of force majeure or in any circumstances beyond its reasonable control such as, but not limited to, fire, flood, act of God, governmental regulations, strikes, riots or the like, or shortages of supplies.

7.4. The present Terms and Conditions and all matters arising from or connected with them shall be governed by UK law.