Terms & Conditions

1. Introduction

1.1 www.twelvebeauty.com (the “Website”) is owned and operated by Dr. Pedro Catala Skincare SLU (trading as Twelve Beauty), C.I.F. number: B42619346. (the “Company”, “we”, “us” and “our”). Our registered office is C/ Santisima Trinidad, 8, 03760 Ondara, Spain.

1.2 These are the terms and conditions (“Terms”) which govern your interaction with our Website and related services (including any applications which allow you to buy our products from us on mobile devices) (“Services”). In particular (but without limitation) these Terms apply to any invitation to treat, offer, sale and purchase of any products on our Website (“Products”). Please read these terms and conditions carefully before using the Website or ordering any Products. By using our Website, you agree to be bound by these terms and conditions.

1.3 These terms and conditions should be read alongside, and apply in addition to, our Privacy Policy which contains important information regarding how we use your personal data.

1.4 We reserve the right to change these terms and conditions from time to time by updating the version generally available on the Website. By accepting these terms and conditions you undertake to check, prior to each use of the Website, for any changes to these terms and conditions. Your continued use of the Website, after any such changes to these terms and conditions, will constitute your acceptance of these terms and conditions as amended.

1.5 You can contact us at hello@twelvebeauty.com

2. Use of Website

2.1 Please note that these Terms do not affect your statutory rights.

2.2 You warrant that the information that you provide when you register for an account on the Services is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately. We may also change registration requirements from time to time.

2.3 We may change, withdraw, or suspend access to the Services (in whole or in part and permanently or temporarily) with or without notice and with no liability to you.

2.4 The Services may include links to other websites or resources. We have no control over the content of such websites and shall not be responsible or liable to you in any way for their content. We shall not be deemed to endorse or have any affiliation with any other website, service or products as a result of the Website linking to them and you are advised to check the terms that apply in relation to any such third-party websites.

2.5 Any material that you upload to the Website or which you send to us via any other medium (including all social media) will be considered non-confidential, non-proprietary and we will have the right to use, copy, distribute and disclose to third parties such material for any purpose. Subject to our Privacy Policy, we also have the right to disclose your identity to any third party who claims that such material infringes their intellectual property rights or their right to privacy.

2.6 We will not be responsible or liable to you or any third party for the content or accuracy of any materials posted by you or any other user of the Services and you agree to be responsible to us for and indemnity us and keep us indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by us as a result of any claim in respect of your use of the Services.

2.7 We have the right to remove any material or posting you make on the Services at our sole discretion.

3. Online Skin Consultations

We offer our clients a skin consultation and product recommendation service and we are happy to answer any skincare related questions. However, all our advice is intended for informational purposes only. It is not a substitute for professional medical advice, diagnosis or treatment.

4. Accuracy of Content

4.1 Information on ingredients used in beauty products appearing on this website is not intended to be, nor should be interpreted as, advice or recommendation concerning the use of any beauty product or ingredient. If you have questions about the use of a product, please email us for further information, review the label appearing on the product and/or consult a physician.

4.2 By its very nature, the scientific knowledge of many ingredients discussed on this website is evolving, and we periodically update the information posted on this site. The information provided is neither designed nor intended to set or depict manufacturing standards concerning products.

4.3 We make no warranties or representations of any kind as to any of the information posted or contained on www.twelvebeauty.com. By using this website and the information herein, you do so at your own risk.

4.4 Dr. Pedro Catala Skincare SLU will not be liable for any damages, whether direct, incidental, consequential or punitive damages, arising out, use of, or inability to use information posted on www.twelvebeauty.com

4.5 This site may contain certain historical information. By its very nature, historical information is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. It is your responsibility to monitor changes to our site.

5. Purchase of Products

When purchasing a product using the Services you are making a contract for purchase with Dr. Pedro Catala Skincare SLU on the terms and conditions set out in these Terms.

6. Orders

6.1 You agree that our Products displayed on the Website or other Service is an invitation to treat and that your order for any Product(s) is an offer to purchase such Product(s). All orders are subject to our acceptance and availability. Items that are placed in your shopping basket are not reserved and may be purchased by other customers. We will inform you if we are unable to fulfill your order.

6.2 We may choose not to accept your order in our discretion for any reason without liability to you. Examples of occasions we may not accept your order are: that we are unable to obtain authorisation for payment; shipping restrictions apply to a particular item; the item ordered is out of stock; the item ordered does not satisfy our quality control standards and is withdrawn; or that you do not meet the eligibility criteria set out within these Terms.

6.3 We are under a legal duty to supply goods that conform with their description on the website. However, we reserve the right to replace, change or remove from sale any product listed on the Website and/or update descriptions and prices, at any time and without prior notification.

6.4 We may also refuse to process (and therefore accept) a transaction for any reason to anyone at any time at our sole discretion. This includes refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

6.5 After submitting an order to us, we will send you an order acknowledgment email. This email will include your order number, details of the items you have ordered from us and delivery details. Please note that this email is an acknowledgement of your order and is not an acceptance of your order.

6.6 Acceptance of your order and formation of a contract of sale takes place when your order has been dispatched and we have sent you an email confirming this.

6.7 When placing an order for the first time, you are required to register with us and complete certain required fields on an order form. Where we ask you to provide and use identifiers and passwords to access restricted parts of the Website, it is on condition that you shall be responsible for ensuring that such identifiers and passwords are kept secure and confidential at all times. You shall comply with all security directions and/or recommendations given by us and inform us immediately if you become aware or suspect any unauthorised use of your account.

6.8 Payment will be debited from your card or account when your order is placed.

6.9 We may store a record of your transactions in accordance with our Privacy Policy.

7. Prices

7.1 Prices are shown on the Website in EUR, GBP and USD. Sales outside the EU are exclusive of VAT/sales tax. Sales in the EU are inclusive of Spanish IVA (21%).

7.2 All prices and offers remain valid as advertised. The Pounds, Dollar or Euro price of a product displayed on the Website at the time the order is accepted will be honoured, except in cases of obvious error.

8. Payment

8.1 Payment can be made by Visa, MasterCard and American Express. Payment will be debited and cleared from your account upon completion of the order process on the Website or other Service. When you select the option at checkout, you will be directed to the associated site to ‘Log In’ to your account and review the total amount to pay before clicking ‘Pay Now’. Once you click ‘Pay Now’ and you are returned to the Website, your transaction is complete.

8.2 You can also use PayPal, Google Pay or Apple Pay thus removing the need to enter your credit card details when making a purchase. We shall have no responsibility or liability in relation to the terms and conditions agreed between you and PayPal, Google Pay, Apple Pay or any other payment intermediary.

8.3 You confirm that the credit/debit card or payment intermediary account that is being used is yours or that you have been specifically authorised by the owner of the same to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

8.4 To help ensure that your shopping experience is safe and secure, we (or our third party payment processors, as applicable) use industry standard security systems to encrypt your payment details to guard against unauthorised access.

8.5 When an order has been placed and paid for fraudulently or improperly charged, the cardholder is within their rights to demand an immediate cancellation and refund. In this case, the corresponding reimbursement will be made as soon as possible. However, if an order cancellation and refund request is made for any other reason, we reserve the right to charge an administration fee.

8.6 We have the right to cancel your purchase without prior notification. Examples of occasions we may choose to cancel your purchase are: your card details have been flagged by our fraud screening processes or are declined by our fraud screening processed.

8.7 No payment details are stored on our servers under any circumstances. We take reasonable care, in so far as it is in our power to do so, to keep the details of your order secure, but to the maximum extent permitted by law, and in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

9. Delivery

9.1 We currently ship to all locations with the exception of CHINA, MEXICO, ECUADOR and RUSSIA.

9.2 Ownership of any products ordered by you from us shall pass to you on the date and time of delivery to your nominated address.

10. Shipping

10.1 Our deliveries are usually shipped using couriers such as Correos Express, DHL, FedEX etc. The courier service may contact you directly via SMS and email to update you on the status of your delivery and provide you with a tracking number/link.

10.2 When placing your order please ensure that the billing and shipping address details are correct as we are unable to redirect packages once an order has been processed. You are responsible for any inaccurate or incomplete details provided to us.

10.3 To contact us regarding shipping email us at hello@twelvebeauty.com

11. Delivery Costs and Times

11.1 We deliver Monday to Friday excluding public holidays. Unless otherwise stated on the Website, delivery times, costs and other details are as stated below.

  • Spain (Peninsula/Balearic Islands) – 24/48/72h – 4.90€/£/$, orders of 30€/£/$ or more get free shipping.
  • Ceuta, Melilla, Canary Islands – 24/48/72h – 19.95€/£/$, orders of 100€/£/$ or more get free shipping. (Tax Free)
  • EU – 24/48/72h – 9.90€/£/$, orders of 50€/£/$ or more get free shipping.
  • UK – 24/48/72h – 19.95€/£/$, orders of 100€/£/$ or more get free shipping. (Tax Free)
  • Rest of Word – 24/48/72h – 14.90€/£/$, orders of 100€/£/$ or more get free shipping. (Tax Free)

11.2 Delivery times are estimates and start from the date of dispatch. We will endeavour to send your order out as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.

11.3 Shipments outside the European Union are tax free, therefore the corresponding taxes or duties must be paid by the customer in the country of receipt, according to the legislation of said country.

12. Returns

12.1 Under Spanish law you have the legal right to cancel or return your order within 14 days of receipt of your goods (with the exception of made to order items). If you wish to return your order, you must notify us in writing at hello@twelvebeauty.com

12.2 Items must be returned in their original condition. Returns that have been used, altered or damaged will not be accepted and may be sent back to you and/or a refund refused.

12.3 Products must be returned unused, unopened, and in their original packaging or they will not be accepted.

12.4 You are responsible for all Products until returned to us. We are not liable for the loss in return transit. We recommend using a trackable delivery method and taking note of your tracking number.

12.5 Once the items have been received they will undergo a quality review. Once cleared, you will receive a refund on the cost at purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. We endeavour to process refunds as soon as they are received but please allow 5 working days for returns to be processed. You will receive an email notification of the status of your refund once processed.

12.6 We do not refund initial shipping charges for items returned, other than for faulty items. Your own return postage costs are not refundable.

12.7 All our products and the processing of orders are subject to strict quality controls. However, in the unlikely event that an item is faulty, was sent out in error or damaged in transit, please contact us in writing on hello@twelvebeauty.com within 5 working days of delivery. We regret that we are unable to acknowledge claims for wrong items received or damage should we be informed outside of this time frame.

12.8 All returns must be sent to Dr. Pedro Catala Skincare SLU, C/ Santisima Trinidad, 8, 03760 Ondara, Spain.

13. Refunds

Refunds will be credited to your original method of payment. Original shipping charges, duties and taxes will not be refunded. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. On receipt of return, we shall process the refund as soon as possible.

14. Ownership of Rights

14.1 All rights, including copyright, in this website are owned by or licensed to Dr. Pedro Catala Skincare SLU. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission.

14.2 You may not modify, distribute or repost anything on this website for any purpose.

15. Hosting

Our online store is hosted by WooCommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

16. General Provisions 

16.1 A failure by TWELVE BEAUTY to exercise or to delay in exercising a right provided by the present Terms and Conditions does not constitute a waiver of the right, nor a waiver of other rights. No single partial exercise of a right under the present Terms and Conditions shall prevent any further exercise of the right or the exercise of any other right.

16.2 TWELVE BEAUTY may not be held responsible for any failure to perform an obligation of the present Terms and Conditions in the case of force majeure or in any circumstances beyond its reasonable control such as, but not limited to, fire, flood, act of God, governmental regulations, strikes, riots or the like, or shortages of supplies.

16.3 The present Terms and Conditions and all matters arising from or connected with them shall be governed by Spanish law.